Gartner Field Service Management 2016

Field service automation is on the rise and customer satisfaction is directly tied to efficient field service management.

Gartner field service management 2016.

Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions. Gartner magic quadrant for field service management. Gartner notes in this report it s the dynamics 365 for field service product that is best suited to cases where there is a blend of long cycle and short cycle service parts management requirements remote support and triage needs for both connected equipment and inexperienced technicians. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support.

We assess the major vendors that enable field service organizations to schedule and execute field service to support and improve overall service. Field service providers fsps typically dispatch technicians to remote locations to provide installation repair or maintenance services for equipment or systems. 03 november 2016 id. Gartner researched 16 vendors on standard field.

Field service management includes the detection of a field service need through remote monitoring or other means inspection or a customer detecting a fault field technician scheduling and optimization dispatching parts information delivery to the field and process support of field technician interactions. Its research is produced independently by its research organization without input or influence from any. A graphical competitive positioning of leaders visionaires niche players and challengers for field service management. The field service management market continues to evolve and mature in response to new technology developments in the areas of saas and mobility.

Field service management fsm is a discrete market within the broader customer service and support software market. 22 december 2014 id. Gartner prides itself on its reputation for independence and objectivity. Contact centre as a service speciliast mplsystems has recently achieved commendation in the gartner 2016 field service management report.

For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video.